Student policies

Home / Advising / Student policies

Academic integrity

Academic honesty is expected of all students in all examinations, papers, academic transactions and records. The possible sanctions include, but are not limited to: appropriate grade penalties, loss of registration privileges, disqualification and dismissal. ASU strictly adheres to the academic integrity policy. Students should familiarize themselves with the ASU Student Academic Integrity Policy and the Student Honor Code.

Carrie Robinson serves as the Academic Integrity Officer for the College of Health Solutions and can be reached at

Course load limit

  • A minimum full-time course load for an undergraduate student in fall or spring semesters is 12 credit hours. The maximum course load for which a student may register in fall or spring semesters is 18 credit hours, with a maximum of nine credit hours in each A or B session.
  • The summer sessions credit load limit is seven semester hours for each six-week session, nine semester hours for the eight-week session, and may not exceed a total of 14 semester hours for any combination of sessions. Requests in excess of seven credit hours per summer session must be approved by the college of your major.
  • A Health Solutions student wishing to register for more than the maximum should contact their academic advisor about the appeal process. For the College of Health Solutions, students must have a minimum 3.0 GPA and previously have taken class loads of 17 to 18 hours in order to be considered.

Course repeat policy

An undergraduate course taken by undergraduate students at ASU may be repeated for credit if the grade or mark of “D,” “E,” “W” or “X” is received. To be eligible for the deletion of "D" or "E" grades from calculations of the GPA, the course must be repeated at ASU. Independent learning courses may not be used to repeat "D" or "E" grades. Students who have graduated are not eligible to delete the grade for a course taken before the award of the ASU bachelor's degree. Undergraduate courses in which grades of "D" or "E" are received may be repeated only once. Generally, students may not repeat an undergraduate course for credit when a grade of "C" or higher is earned.

Learn more about the repeat policy

What if I need to repeat for a course for the third time?

If you need to repeat a course for the third time, an Undergraduate Standards Committee Petition will be required by the College of Health Solutions.

The process of petitioning takes one to two months, depending on how many committees need to review the petition. Please read through the information carefully — petitions that are submitted with errors or insufficient justification will be returned and may delay a decision.

We recommend that you clearly and thoroughly address the following points in your statement on page two of the form and be sure to use proper grammar and spelling:

  • Why are you petitioning to take the course for the third time? (If the class is not required for your degree, the petition will not be supported by the college.)
  • Why were you unable to pass the class on either of the first two attempts?
  • What is your plan to complete this course successfully if allowed to enroll for the third time (tutoring, writing center, changes to your academic or work schedule)?

Petitioning to repeat two classes for the third time in the same semester is not permitted.

Undergraduate Standards Committee Course Repeat Petition form

Elaine Rostad
Senior Director, Academic Services

Appealing a grade

Student grade appeals must be processed in the regular semester immediately following the issuance of the grade in dispute (by commencement for fall or spring), regardless of whether the student is enrolled at the university.

The process begins with a discussion about the matter between the student and the course instructor. If the matter is unresolved, the student should submit the Grade Appeal Form to the degree/program director for further review. If this review does not adequately settle the matter, the student should contact Carrie Robinson to begin the formal procedure of appealing to the College of Health Solutions Academic Standards and Grievance Committee.

College of Health Solutions Grade Appeal Procedure

College of Health Solutions Grade Appeal Form

University policy for student appeal procedures on grades

Contact for the university policy for student appeal procedures on grades:
Carrie Robinson
Executive Director, Student Success

Student grievance

Students who wish to file a grievance about a non-grade-related matter may use the form below and follow the linked procedure. Non-grade-related grievances may include dissatisfaction with an instructor, problems with a classmate or other unresolved situations.

College of Health Solutions Student Grievance Procedure

College of Health Solutions Student Grievance Form (Non-Grade Related)

Carrie Robinson
Executive Director, Student Success

Family Educational Rights and Privacy Act (FERPA)

The federal Family Educational Rights and Privacy Act, known as FERPA, provides students with privacy rights that allow them to inspect and review their education records, request corrections and limit access.

The student’s prior consent is required to disclose educational records, unless the request falls into a specific FERPA category that allows disclosure without prior consent.

The two most common ways that our students control access:

  1. Requesting a Directory Hold, instructing ASU not to release “directory information” to third parties.
  2. Granting online access to specific individuals via My ASU Parent Guest Access.

Granting My ASU Parent Guest Access

My ASU Parent Guest Access is an online tool that allows students to share FERPA-protected information, such as:

  • Admission status
  • Class schedule, major and college
  • Final grades and academic status reports
  • Finances and Parent PLUS loan
  • Authorized payer permission
  • Tasks or to-do items
  • On-campus housing
  • Other educational records not available in My ASU

To grant parent or guest access:

  1. Go to My ASU and click on the Profile tab.
  2. Click the Add a Guest link in the My ASU Guest Access Permissions box in the lower right of the screen.
  3. Fill out the Add a Guest form and select the Send Email and Submit button when finished.
  4. Provide your guest with the validation code you receive. You can do this by text, phone call or in person, but we recommend that you do not send it by email for security purposes.


  • Verify the correct email for your parent or guest before filling out the form.
  • You may check Select All or just specific information you want to share. You can update this at any time.
  • Anyone with previous authorized payer access still has to be invited as a guest in My ASU Parent Guest Access to retain authorized payer access.
  • Refer to the How to authorize My ASU Guest Access help article for more detailed instructions.

Find further information and detailed instructions on how students can grant parents and guests access to FERPA-protected information.